Age Well

Join the HESSCO Team!

Since 1977 HESSCO (Health and Social Services Consortium, Inc.) has coordinated care services and provided support, information and referral for older adults, individuals living with a disability and their caregivers and families in the Massachusetts towns of Canton, Dedham, Foxborough, Medfield, Millis, Norfolk, Norwood, Plainville, Sharon, Walpole, Westwood and Wrentham. HESSCO is located conveniently off Route 1N on the Sharon/Walpole line with ample, free parking.

HESSCO is an Affirmative Action/Equal Opportunity Employer and encourages all qualified candidates from diverse backgrounds to apply. 

Come join a team dedicated to helping consumers and families find the care and services they need to Age Well in the community.

Benefits: (for Full-Time positions) which begin on the first day of employment include:

  • Health, dental, life and long-term disability insurance
  • Health reimbursement and flexible spending accounts
  • Retirement savings plan
  • 2 weeks vacation first year, 3 personal days, 11 holidays and 15 sick days first year
  • Mileage reimbursement
  • Flexible four-day work week for some positions

How to Apply: Send a resume and detailed cover letter describing your experience and qualifications to:

Human Resources
HESSCO
One Merchant Street
Sharon, MA 02067
nrichendollar@hessco.org

CURRENT OPENINGS

CLINICAL ASSESSMENT AND ELIGIBILITY ADMINISTRATIVE ASSISTANT

The Clinical Assessment and Eligibility Department (CAE) helps individuals by providing nursing assessments following Mass Health Regulations for consumers in the community and nursing facilities. The goal is for the consumer to age in place in the least restrictive setting and a safe environment.

HESSCO seeks a full-time (37.5 hours/week) CAE Administrative Assistant to track and set up waivers and nursing facility Mass Health screens, as well as documentation required for the assessments.  The AA will follow the Mass Health regulations and standard policies for the department for the best outcome of the consumer.

Duties and Responsibilities:

  1. Develop relationships and Communicate with area Nursing Facilities and Family to coordinate requests and documentation required for a Mass Health Screen.
  2. Review Mass Health status to assess ability to complete Nursing Facility screen.
  3. Document and record all information in electronic file and other filing systems
  4. Prepare and provide appropriate documents to Mass Health and responsible parties.
  5. Comply with documentation standards to uphold compliance regulations set forth by regulatory agencies and agency policies, procedures and practices.
  6. Work collaboratively with informal and formal supports, vendors and other community agencies.
  7. Attend and contribute to regular agency meetings and statewide trainings, as assigned.
  8. Participate in professional development, as assigned.
  9. Work collaboratively and assists with special projects within the department and agency
  10. Perform other duties as required.

Qualifications:

  1. Minimum of two years of relevant experience in administrative/office support work required including maintaining files, scanning and mailing.
  2. Experience in Customer service
  3. Proficient in Microsoft Office Suite or related software. Minimum typing skill of 60 wpm.
  4. Ability to communicate effectively, verbally and in writing, with a high level of diplomacy and confidentiality.
  5. Experience in client data base system preferred.
  6. Excellent interpersonal and customer service skills.
  7. Excellent organization skills and attention to detail.
  8. Ability to manage multiple priorities and tasks in busy office setting.

Salary $30,000 per year

CARE MANAGER

HESSCO is recruiting to fill the role of Care Manager FULL-TIME (37.5 hours per week).

The Home Care Program helps older adults, and individuals with a disability live safely and with independence while aging in place. The role of the Care Manager is to insure that individuals receive the most appropriate long-term care services in the proper setting based upon their individual needs. The Care Manager works cooperatively, coordinating service plans, and maintaining ongoing communication with the consumer, caregivers, informal and formal supports.

Essential Functions:

  1. Conduct in-person needs assessments; identify issues/problems, which inhibit secure independent living.
  2. Coordinate and communicate service plan and changes to appropriate community services.
  3. Develop and implement care plans based on assessment, guidelines and consumer needs.
  4. Participate in interdisciplinary meetings with clinical staff to determine appropriate level of care.
  5. Ensure consumers have access to public benefits, community resources and long-term care services.
  6. Conduct home visits according to the guidelines established.
  7. Conduct periodic reassessments to determine appropriateness of the service plan.
  8. Initiate, authorize and monitor service plans to effectively assist consumers to maintain independent living.
  9. Responsible for the management of consumer information in database system.
  10. Comply with documentation standards to uphold compliance regulations set forth by regulatory agencies and agency policies, procedures and practices.
  11. Assist in phone coverage to support consumer inquiries.
  12. Work collaboratively with informal and formal supports, vendors and other community agencies.
  13. Attend and contribute to regular agency meetings and statewide trainings.
  14. Participate in professional development.
  15. Perform other duties as assigned by supervisor.

Qualifications:

  1. Bachelor’s degree required (social work, human services, psychology, sociology, or related field).
  2. 1-2 years of customer service or relevant work experience preferred but not required.
  3. Ability to effectively communicate in-person, by telephone and in writing
  4. Proficiency in Microsoft Office, Excel, Word; adept to learning new software programs.
  5. Self-starter, able to prioritize, meet deadlines and manage time effectively. Flexibility to accept changing priorities.
  6. Candidate will possess strong work ethic with a high level of integrity and good interpersonal skills.
  7. Valid driver’s license and reliable transportation required for travel.

Excellent benefits which begin on first day of employment.  Salary $32,400 per year.

OMBUDSMAN PROGRAM DIRECTOR

HESSCO seeks a full-time Ombudsman Program Director to provide advocacy and mediation on behalf of residents of long-term care facilities in the HESSCO service area.

Duties include providing Ombudsman services to residents of facilities in addition to recruiting, training and supervising Ombudsman Program volunteers. The Ombudsman Program Director will conduct trainings on residents’ rights and related issues; work with families, residents and administrators to resolve problems; receive work to resolve complaints in these facilities; determine appropriate course of action and develop plan in accordance with established policies and procedures; provide information on long-term care issues; and advocate for changes to improve the system.

Other functions include coordinating the activities of the ombudsman program.  Maintains records and submits reports in coordination with and as required by the MA Executive Office of Elder Affairs and participates in HESSCO agency meetings and trainings as required.

Qualifications:

 Qualifications: Bachelor’s Degree in Social Work, human services or related field from an accredited school, or 4 years of experience in the human services industry with an emphasis on advocacy and/or volunteer management. Ombudsman program experience preferred but not required.

Must be able to complete training and be certified as a Long Term Care Ombudsman through the Executive Office of Elder Affairs.
Ability to interpret and explain complex rules and regulations.

Strong conflict resolution skills and ability to mediate disputes required.

Ability to assess situations, define problems, collect data, establish facts, draw valid conclusions and develop solutions to resolve them.

Sensitivity to the needs of older individuals, residents of long term care facilities and their families.

Supervisory and/or training experience recruiting or experience working with volunteers required.

Excellent verbal and written communication skills, experience in public speaking required.

Microsoft Office proficiency required; Consumer database experience preferred.

A current driver’s license and access to insured transportation required for travel.

Access to secure internet connection for remote work required.

Salary: $47,000

PER DIEM PART-TIME CARE MANAGER

The Per Diem Care Manager (PDCM) conducts home visits in the HESSCO service area to assess and evaluate elder’s eligibility for the State Home Care Program as well as other community resources.  The role of the Care Manager is to insure that individuals receive the most appropriate long-term care services in the proper setting, based upon their individual needs.

The PDCM will be assigned on an as needed basis for case management, assessments and documentation.  Flexible work hours are available.

Essential Functions:

  • Conduct home visits to assess and evaluate elders to determine eligibility; identify issues/problems, which inhibit secure independent living.
  • Coordinate and communicate service plan and changes to appropriate community services.
  • Develop and implement care plans based on assessment, guidelines and consumer needs.
  • Participate in interdisciplinary meetings with clinical staff to determine appropriate level of care.
  • Ensure consumers have access to public benefits, community resources and long-term care services.
  • Conduct home visits according to the guidelines established.
  • Conduct periodic reassessments to determine appropriateness of the service plan.
  • Initiate, authorize and monitor service plans to effectively assist consumers to maintain independent living.
  • Responsible for the entry and management of consumer information in database system.
  • Comply with documentation standards to uphold compliance regulations set forth by regulatory agencies and agency policies, procedures and practices.
  • Assist in phone coverage to support consumer inquiries.
  • Work collaboratively with informal and formal supports, vendors and other community agencies.
  • Attend and contribute to regular agency meetings and statewide trainings, as assigned.
  • Participate in professional development, as assigned.
  • Perform other duties as assigned by supervisor.

Qualifications:

  • Bachelor’s degree required (social work, human services, psychology, sociology, or related field).
  • 1-2 years of home care, customer service or relevant work experience preferred but not required.
  • Ability to effectively communicate in-person, by telephone and in writing
  • Proficiency in Microsoft Office, Excel, Word; adept to learning new software programs.
  • Self-starter, able to prioritize, meet deadlines and manage time effectively. Flexibility to accept changing priorities.
  • Candidate will possess strong work ethic with a high level of integrity and good interpersonal
  • Valid driver’s license and reliable transportation required for travel.
  • Access to secure internet connection for remote work is required.