Age Well

Join the HESSCO Team!

Since 1977 HESSCO (Health and Social Services Consortium, Inc.) has coordinated care services and provided support, information and referral for older adults, individuals living with a disability and their caregivers and families in the Massachusetts towns of Canton, Dedham, Foxborough, Medfield, Millis, Norfolk, Norwood, Plainville, Sharon, Walpole, Westwood and Wrentham. HESSCO is located conveniently off Route 1N on the Sharon/Walpole line with ample, free parking.

HESSCO is an Affirmative Action/Equal Opportunity Employer and encourages all qualified candidates from diverse backgrounds to apply. 

Come join a team dedicated to helping consumers and families find the care and services they need to Age Well in the community.

Benefits: (for Full-Time positions) which begin on the first day of employment include:

  • Health, dental, life and long-term disability insurance
  • Health reimbursement and flexible spending accounts
  • Retirement savings plan
  • 2 weeks vacation first year, 3 personal days, 11 holidays and 15 sick days first year
  • Mileage reimbursement
  • Flexible four-day work week for some positions

How to Apply: Send a resume and detailed cover letter describing your experience and qualifications to:

Human Resources
HESSCO
One Merchant Street
Sharon, MA 02067
nrichendollar@hessco.org

CURRENT OPENINGS

CLINICAL ASSESSMENT AND ELIGIBILITY ADMINISTRATIVE ASSISTANT

The Clinical Assessment and Eligibility Department (CAE) helps individuals by providing nursing assessments following Mass Health Regulations for consumers in the community and nursing facilities. The goal is for the consumer to age in place in the least restrictive setting and a safe environment.

HESSCO seeks a full-time (37.5 hours/week) CAE Administrative Assistant to track and set up waivers and nursing facility Mass Health screens, as well as documentation required for the assessments.  The AA will follow the Mass Health regulations and standard policies for the department for the best outcome of the consumer.

Duties and Responsibilities:

  1. Develop relationships and Communicate with area Nursing Facilities and Family to coordinate requests and documentation required for a Mass Health Screen.
  2. Review Mass Health status to assess ability to complete Nursing Facility screen.
  3. Document and record all information in electronic file and other filing systems
  4. Prepare and provide appropriate documents to Mass Health and responsible parties.
  5. Comply with documentation standards to uphold compliance regulations set forth by regulatory agencies and agency policies, procedures and practices.
  6. Work collaboratively with informal and formal supports, vendors and other community agencies.
  7. Attend and contribute to regular agency meetings and statewide trainings, as assigned.
  8. Participate in professional development, as assigned.
  9. Work collaboratively and assists with special projects within the department and agency
  10. Perform other duties as required.

Qualifications:

  1. Minimum of two years of relevant experience in administrative/office support work required including maintaining files, scanning and mailing.
  2. Experience in Customer service
  3. Proficient in Microsoft Office Suite or related software. Minimum typing skill of 60 wpm.
  4. Ability to communicate effectively, verbally and in writing, with a high level of diplomacy and confidentiality.
  5. Experience in client data base system preferred.
  6. Excellent interpersonal and customer service skills.
  7. Excellent organization skills and attention to detail.
  8. Ability to manage multiple priorities and tasks in busy office setting.

CARE MANAGER

HESSCO is recruiting to fill the role of Care Manager FULL-TIME (37.5 hours per week).

The Home Care Program helps older adults, and individuals with a disability live safely and with independence while aging in place. The role of the Care Manager is to insure that individuals receive the most appropriate long-term care services in the proper setting based upon their individual needs. The Care Manager works cooperatively, coordinating service plans, and maintaining ongoing communication with the consumer, caregivers, informal and formal supports.

Essential Functions:

  1. Conduct in-person needs assessments; identify issues/problems, which inhibit secure independent living.
  2. Coordinate and communicate service plan and changes to appropriate community services.
  3. Develop and implement care plans based on assessment, guidelines and consumer needs.
  4. Participate in interdisciplinary meetings with clinical staff to determine appropriate level of care.
  5. Ensure consumers have access to public benefits, community resources and long-term care services.
  6. Conduct home visits according to the guidelines established.
  7. Conduct periodic reassessments to determine appropriateness of the service plan.
  8. Initiate, authorize and monitor service plans to effectively assist consumers to maintain independent living.
  9. Responsible for the management of consumer information in database system.
  10. Comply with documentation standards to uphold compliance regulations set forth by regulatory agencies and agency policies, procedures and practices.
  11. Assist in phone coverage to support consumer inquiries.
  12. Work collaboratively with informal and formal supports, vendors and other community agencies.
  13. Attend and contribute to regular agency meetings and statewide trainings.
  14. Participate in professional development.
  15. Perform other duties as assigned by supervisor.

Qualifications:

  1. Bachelor’s degree required (social work, human services, psychology, sociology, or related field).
  2. 1-2 years of customer service or relevant work experience preferred but not required.
  3. Ability to effectively communicate in-person, by telephone and in writing
  4. Proficiency in Microsoft Office, Excel, Word; adept to learning new software programs.
  5. Self-starter, able to prioritize, meet deadlines and manage time effectively. Flexibility to accept changing priorities.
  6. Candidate will possess strong work ethic with a high level of integrity and good interpersonal skills.
  7. Valid driver’s license and reliable transportation required for travel.

Excellent benefits which begin on first day of employment.  Salary $32,400 per year.

INFORMATION AND REFERRAL/INTAKE AND ASSESSMENT SUPERVISOR

The Information and Referral/Intake and Assessment (IR/IAS) Supervisor is responsible for providing regular administrative and clinical supervision, support and oversite to IR and IAS, an interdisciplinary staff who provide information and referral, assess needs, coordinate services for seniors and individuals living with disabilities. The Supervisor is responsible for training staff and reviewing plans to ensure services meet consumer needs, are cost effective and provided in compliance with regulations.

Duties and Responsibilities:

  • Lead, develop and coach staff, demonstrating excellent people and leadership skills, ensuring strong team capabilities and service delivery.
  • Manage the day-to- day operation of the units; provide operational direction, coordination and monitoring to ensure appropriate and timely advice and decision making.
  • Provide direct supervision to I and A through case consultation and development of client case plans.
  • Plan and organize the daily operations of the department by establishing systems, protocols and procedures that facilitate quality and efficient service delivery.
  • Provide call consultation as needed and participate in interdisciplinary coordination with other teams.
  • Supervise coordination and maintenance of program records including 800ageinfo and SAMS database.
  • Manage MassOptions Referrals.
  • Collect data necessary to meet funding requirements and statistical reporting.
  • Review records for quality assurance compliance and program-specific documentation standards.
  • Participate in development and dissemination of new program initiatives.
  • Facilitate weekly team meetings and participate in unit and staff meetings.
  • Ensure compliance with AIRS and other program performance standards.
  • Work collaboratively with Community Relations Manager on outreach efforts.
  • Work collaboratively and assists with special projects within the department and agency.

Qualifications:

  • Requires a Bachelor’s degree and a minimum of 4 years of relevant supervisory experience; or Master’s Degree and a minimum of 2 year of relevant supervisory experience.
  • Demonstrated ability to assume responsibilities and to provide guidance to Unit staff.
  • AIRS Certified or the ability to become AIRS Certified within six months of hire.
  • Strong analytical skills and ability to interpret data.
  • Strong organizational and management skills, including attention to detail.
  • Strong written and verbal communication skills, including the ability to present to a variety of audiences.
  • Proficient in Microsoft 365, including Excel and PowerPoint.
  • Valid driver’s license and reliable transportation required for travel