Long Term Care Ombudsman Program
The Long Term Care Ombudsman Program advocates for quality care and quality of life in nursing homes and rest homes to ensure residents’ rights are protected. Ombudsmen identify, investigate and resolve complaints by or on behalf of facility residents.
The Long Term Care Ombudsman Program for long term care facilities in the HESSCO area is provided by South Shore Elder Services. For more information about this program, click here to visit the South Shore Elder Services website . To reach the South Shore Elder Services Long Term Care Ombudsman Program by phone, please call 781-930-0200.
Cost of service to client
The service of the Long Term Care Ombudsman Program is free of charge to residents and families of residents, their friends, staff at the facilities and anyone else concerned with the quality of care of a resident in a long term care facility.
About the Long Term Care Ombudsman Program
The Long Term Care Ombudsman Program is supported by trained volunteers who receive extensive education in the program by the Massachusetts Executive Office of Elder Affairs. The volunteers are managed by the South Shore Long Term Care Ombudsman Program Director and meet regularly to discuss concerns and best practices in advocating for residents.
About Community Care Ombudsman
A Community Care Ombudsman dedicates their time to listen to concerns, identify solutions, and navigate a process toward resolution. The Community Care Ombudsman advocates for the care, safety, and quality of life of aging adults living in the community.
An Ombudsman serves as an advocate and helps consumers who live in the community to review and resolve service complaints that may include:
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Home health care
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Community-based MassHealth programs
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Home care funded program
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Federal private pay elder care programs