Your involvement is essential to our success! Help HESSCO make a difference for consumers in South Norfolk County. We are a vital link for area elders, individuals living with a disability and their caregivers in support of safe and independent living at home.
HESSCO provides support for elders and those who care for them. Services include but are not limited to: home care services, caregiver support, nutrition and nutrition counseling, information and referral, money management and more.
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The Ombudsman Program advocates for quality care and quality of life in nursing homes and rest homes to ensure residents’ rights are protected. Ombudsmen identify, investigate and resolve complaints by or on behalf of facility residents.
Cost of service to client
The service of the Ombudsman Program is free of charge to residents and families of residents, their friends, staff at the facilities and anyone else concerned with the quality of care of a resident in a long term care facility.
About the Ombudsman Program
The Ombudsman Program is supported by trained volunteers who receive extensive education in the program by the Massachusetts Executive Office of Elder Affairs. The volunteers are managed by the HESSCO Ombudsman Program Director and meet monthly to discuss concerns and best practices in advocating for residents.