Ombudsman Program

The Ombudsman Program advocates for quality care and quality of life in nursing homes and rest homes to ensure residents’ rights are protected. Ombudsmen identify, investigate and resolve complaints by or on behalf of facility residents.

Any family member of a nursing or rest home resident who wants to visit under the re-opening guidelines, can Click Here to read Frequently Asked Questions about Nursing Home Visitation.

Cost of service to client

The service of the Ombudsman Program is free of charge to residents and families of residents, their friends, staff at the facilities and anyone else concerned with the quality of care of a resident in a long term care facility.

About the Ombudsman Program

The Ombudsman Program is supported by trained volunteers who receive extensive education in the program by the Massachusetts Executive Office of Elder Affairs. The volunteers are managed by the HESSCO Ombudsman Program Director and meet monthly to discuss concerns and best practices in advocating for residents.

To volunteer in the Ombudsman Program, please complete and submit the volunteer application: