Your involvement is essential to our success! Help HESSCO make a difference for consumers in South Norfolk County. We are a vital link for area elders, individuals living with a disability and their caregivers in support of safe and independent living at home.
HESSCO provides support for elders and those who care for them. Services include but are not limited to: home care services, caregiver support, nutrition and nutrition counseling, information and referral, money management and more.
Sign up for our newsletter to stay abreast of the latest events at HESSCO and in the South Norfolk County region. Visit our blog page where an updated calendar will be posted - offering details of important dates to remember.
The Ombudsman Program advocates for quality care and quality of life in nursing homes and rest homes to ensure residents’ rights are protected. Ombudsmen identify, investigate and resolve complaints by or on behalf of facility residents.
The Ombudsman Program for long term care facilities in the HESSCO area is provided by South Shore Elder Services. For more information about this program, click here to visit the South Shore Elder Services website . To reach the South Shore Elder Services Ombudsman Program by phone, please call 781-930-0200.
Cost of service to client
The service of the Ombudsman Program is free of charge to residents and families of residents, their friends, staff at the facilities and anyone else concerned with the quality of care of a resident in a long term care facility.
About the Ombudsman Program
The Ombudsman Program is supported by trained volunteers who receive extensive education in the program by the Massachusetts Executive Office of Elder Affairs. The volunteers are managed by the South Shore Ombudsman Program Director and meet regularly to discuss concerns and best practices in advocating for residents.